Privacy Policy
Effective Date: July 30th, 2025
Last Updated: July 30th, 2025
AdVal Properties is committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use, and safeguard your information as part of our property management services.
Who We Are
AdVal Properties is a full-service property management company. Our website address is: [Your website URL]. We can be reached at [Your contact information] for any privacy-related questions or concerns.
Information We Collect
Prospective and Current Tenants
- Application Information: Name, contact details, employment history, income verification, references
- Background Check Data: Credit reports, criminal background checks, rental history, identity verification
- Financial Information: Bank account details, payment history, security deposits, rent payments
- Personal Details: Emergency contacts, household members, pet information, vehicle details
- Communication Records: Maintenance requests, lease communications, complaints, and correspondence
Property Owners/Landlords
- Property Details: Property addresses, specifications, ownership documents, insurance information
- Financial Information: Banking details for rent distributions, tax information, repair expenses
- Contact Information: Name, address, phone, email, preferred communication methods
- Legal Documents: Lease agreements, property management contracts, HOA information
Website Visitors and Inquiries
- Contact Form Data: Name, email, phone number, property interests, inquiry details
- Website Analytics: IP addresses, browser information, pages visited, time spent on site
- Marketing Data: Email engagement, property tour requests, newsletter subscriptions
Maintenance and Service Providers
- Vendor Information: Company details, licensing, insurance, contact information
- Service Records: Work orders, completion reports, invoices, quality assessments
How We Use Your Information
Property Management Services
- Processing rental applications and conducting background screenings
- Facilitating lease agreements and managing tenancy relationships
- Collecting rent payments and distributing funds to property owners
- Coordinating maintenance and repair services
- Handling security deposits and move-in/move-out procedures
- Managing property inspections and compliance requirements
Communication and Support
- Responding to inquiries and providing customer service
- Sending important notices, updates, and required legal communications
- Coordinating maintenance requests and emergency responses
- Providing account statements and financial reports
Business Operations
- Maintaining accurate records for accounting and tax purposes
- Meeting legal and regulatory compliance requirements
- Improving our services and operational efficiency
- Protecting against fraud and ensuring security
Marketing (with consent)
- Sending newsletters about available properties
- Sharing property management tips and industry updates
- Promoting our services to potential clients
Legal Basis for Processing
We process your information based on:
- Contractual Necessity: To fulfill lease agreements and management contracts
- Legal Compliance: To meet housing laws, tax requirements, and regulatory obligations
- Legitimate Interest: To operate our business, prevent fraud, and improve services
- Consent: For marketing communications and non-essential data processing
Data Sharing and Disclosure
Authorized Third Parties
- Background Check Companies: For tenant screening and verification services
- Financial Institutions: For payment processing and banking services
- Maintenance Contractors: For property repairs and improvements (limited to necessary information)
- Legal and Professional Services: Attorneys, accountants, and consultants as needed
- Insurance Companies: For claims processing and policy management
Property Owners
We share tenant information with property owners as necessary for:
- Rental application decisions and lease management
- Financial reporting and expense tracking
- Maintenance coordination and property updates
- Legal proceedings or disputes
Legal Requirements
We may disclose information when required by:
- Court orders, subpoenas, or legal processes
- Housing authorities and regulatory agencies
- Law enforcement for legitimate investigations
- Emergency situations involving health or safety
Data Security and Protection
We implement comprehensive security measures including:
- Physical Security: Locked filing systems and restricted office access
- Digital Security: Encrypted data storage and transmission, secure databases
- Access Controls: Limited employee access based on job responsibilities
- Regular Updates: Security software updates and system monitoring
- Document Retention: Secure disposal of sensitive documents when no longer needed
Data Retention
We retain your information as long as necessary for:
- Active Tenancies: Duration of lease plus 7 years for financial and legal records
- Property Owner Relationships: Duration of management contract plus 7 years
- Prospect Information: 2 years from last contact or application
- Financial Records: 7 years for tax and accounting purposes
- Legal Documents: As required by federal, state, and local housing laws
Your Privacy Rights
You have the right to:
- Access: Request copies of your personal information we maintain
- Correction: Update or correct inaccurate information in our records
- Deletion: Request removal of your data (subject to legal retention requirements)
- Restriction: Limit certain types of data processing
- Objection: Opt out of marketing communications
- Portability: Receive your data in a portable format when technically feasible
To exercise these rights, contact us at [privacy email address]. Please note that some information must be retained for legal compliance and contractual obligations.
Tenant Screening and Background Checks
We use third-party services to conduct:
- Credit checks and financial verification
- Criminal background screenings
- Rental history verification
- Employment and income verification
These services operate under their own privacy policies, and you have rights under the Fair Credit Reporting Act (FCRA) regarding this information.
Cookies and Website Technology
Our website uses cookies and similar technologies to:
- Remember your preferences and login information
- Analyze website traffic and improve user experience
- Track the effectiveness of our marketing efforts
- Provide security and prevent fraud
You can control cookie settings through your browser preferences.
Third-Party Links and Services
Our website may contain links to third-party sites, including tenant portals, payment processors, and service provider websites. We are not responsible for their privacy practices and encourage you to review their policies.
Communication Preferences
You can opt out of non-essential communications at any time by:
- Clicking unsubscribe links in emails
- Contacting us directly at [contact information]
- Updating your preferences in your tenant/owner portal
Please note that you cannot opt out of essential communications related to your tenancy or property management services.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:
- Email notification to your primary contact address
- Notice posted on our website
- Direct communication for significant changes affecting your rights
State-Specific Rights
Depending on your state of residence, you may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA) or similar legislation. Contact us for information about state-specific rights and procedures.
Contact Information
For questions about this privacy policy or our data practices:
AdVal Properties
Address: 7919 Folsom Blvd Suite 120
Sacramento, CA 95826
Phone: (916) 752-6607
Email: joshua@advalproperties.com
If you believe we have not properly handled your personal information, you may also file a complaint with relevant regulatory authorities.
We are committed to maintaining the trust you place in us by handling your personal information with the highest standards of care and security.